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Kihei and Wailea, Maui Vacation Rental Condos
Featured Vacation RentalVacation Rentals Property Management Guest Services Specials / Packages
Frequently Asked Questions |
Is the condo I see on the Internet the one I get? Yes, we rent the specific property you see in full detail on our website. We believe that this is the only way to ensure your complete satisfaction with your accommodation. Making a Reservation Online With the Maui Gold Condos online reservation system you are able to: • Make Reservations and Payments Online • Request an Early/Late Arrival and/or Departure Time If you have any questions about online reservations, please contact us, toll-free, at 1-877-874-4825. What is required to make a reservation? When you find the property of your choice you can either book the property online or call us at 1-877-874-4825. When making your reservation we require a 50% deposit. The remaining balance is processed 60 days prior to check-in. When is check-in & check-out time? Most properties will be available for check-in at 3:00 or 4:00pm. An early check-in may be possible, some units have an additional fee for a guaranteed early check-in. Check out time is 11:00 a.m (10:00am for 3-bedroom units). A vacation home requires more time to clean than a hotel room. Do you offer Travel Insurance? You are a valued guest and we want to do everything possible to make your trip enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you are away from home, we recommend CSA's Guest Cancellation Insurance Plan. For more information on what this insurance covers please Click Here. Your Travel Insurance payment will be processed when you reserve your vacation home. For detailed travel insurance coverage information, please contact CSA Travel Insurance directly at (866) 999-4018. Cancellation and No Refund Policy Cancellation after confirmation of booking results in forfeiture of any and all collected money, except the guest's security deposit and cleaning fee (if applicable) if full payment has been made. However, after cancellation for any reason, if a portion of the rental time is re-booked at the same rate, a pro-rata refund will be made for those dates re-booked. All refunds of rental services payments, whether complete or pro-rata, will be subject to a $50 cancellation fee. To protect against cancellations caused by certain unforeseen events, such as illness, we recommend that guests purchase travel insurance to assure refund of deposits paid. How will I receive my confirmation and arrival instructions from MAUI GOLD CONDOS? All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain mauigoldcondos.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email within minutes of making your reservation. If you have not received these emails, please contact us at 877-874-4825. Is there shopping near by? Yes, there are many shops and restaurants within 2 miles of most of our properties, many of our properties have shops and restaurants within walking distance. How many people are allowed to stay in each home? Occupancy may not exceed what is posted for each property on that unit's webpage. Maximum occupancy includes any infants and/or children. Please check the specific occupancy information provided for the unit you are interested in as several units have lower maximum occupancies than what is stated below. The following outlines the general maximum occupancy for each home, unless otherwise posted: 1 bedrooms sleep maximum of 4 2 bedrooms sleep maximum of 6 (Maui Kamaole I205 strict maximum of 5) 3 bedrooms sleep maximum of 8 Is there air conditioning? Yes, almost all of our condos have air conditioning, but many units only have air conditioning in one room (this may be the living room or bedroom)- we try to state the number and locations of air conditioners for each property under "Amenities" on the property page. Is there a fully equipped kitchen in all vacation condos? Yes, every* condo has a fully equipped kitchen including: Refrigerator, stove (except studios), microwave, dishwasher (except studios), blender, coffee maker, toaster, pots & pans, dishes, glasses, silverware and cooking utensils, iron and ironing board, vacuum cleaner, broom, and dust pan. *Maui Banyan studio units do not have a stove or oven, just small convenience kitchenettes with microwave. Are linens and towels provided? Yes, there are linens and towels provided in each condo. All bedding is provided and towels are supplied, including beach towels. Are the vacation condos cleaned daily? No, the vacation home is cleaned before your arrival and after your departure. You can request a Mid-stay Clean at an additional charge, generally $75 for 1-bedrooms, $95 for 2-bedrooms and $125 for 3-bedrooms. A Mid-stay Clean includes: changing linens and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping and refreshing your starter paper products. Are the properties Non-Smoking? Yes, all of our properties are strictly Non-Smoking. What is the difference between Premium, Superior and Deluxe condos? Premium vacation condos provide the ultimate in luxury, size, comfort, and location. These units feature spacious floor plans, state-of-the-art electronics like large screen TVs, the latest video game systems, computers with high speed & Wi-Fi Internet access and more, and are located in the most desirable complexes/locations (usually Wailea/Makena). Most feature granite counters, stainless steel appliances, and upgraded flooring. Superior vacation condos include highly upgraded units with stylish décor, including large flatscreen TVs in all rooms, and are located in very desirable complexes/locations. Deluxe vacation condos are nicely upgraded units that may feature more basic complex grounds/amenities or interior upgrades– these are usually a fantastic value, and even our lowest-rated units are very nicely upgraded, and all are in desirable buildings/locations. Many of our South Kihei properties fall into this category. All of our properties are exceptional and are amongst the nicest units being offered in their respective areas/complexes. We do NOT offer any "budget", "standard" or “island-casual” units in our inventory. What sort of extras are provided in the units? Our "Maui Gold Condos Exclusive" units (see a list of these properties near the bottom of our homepage) offer: • Nintendo Wii or Sony PS2 • Free local and US/Canada long-distance calls (except Maui Banyan studio units) • Free high-speed internet (WiFi) • Boogie Boards • Beach towels • Beach chairs • Snorkel gear • Cooler • Tennis rackets • Baby Pack-n-Play portacrib/playpens • Baby high chair/booster seat with tray • DVDs • Family board games |
